FREQUENTLY ASKED QUESTIONS

Q: How does H1LS weigh laundry?
A: During pickup, H1LS drivers are prepared to accurately weigh laundry at your door or may weigh laundry at the facility due to high volume.

Q: What happens if my laundry is over weight?
A: H1LS charges $1.05 cents per pound for overweight laundry.

Q: What is Next-Day Service?
A: Next-Day Service is laundry orders that are picked up before 10:30am and will be returned the following day between 2:00pm and 9:00pm

Q: When is my laundry going to be returned if it gets picked up after 2:00pm?                                                                                 A: Laundry orders picked up after 2:00pm will be returned the day after next between 2:00pm and 9:00pm

Q: How can I protect my delicate clothing and valuables?     

A: Try any of our H1LS complete package plans which has our 3 best features. Spot Check, Pocket Check and Invert Clothing

Q: How can I save on laundry services at H1LS?
A: Becoming a H1LS member you enjoy 40% off regular prices, and have the advantage of H1LS discounts and special promotions.

Q: Is sales tax included in my order?
A: Tax is not included in the plan pricing.

Q: Which areas get H1LS’ free pick-up and delivery service?
A: H1LS provides this in zip codes: 10025, 10026, 10027, 10029, 10030, 10031, 10035, & 10039.

Q: How much does it cost for pick-up if I am outside of the Harlem service area?
A: View our coverage page which includes our outside service charge and areas eligible for delivery

Q: How will my laundry be returned?
A: Clothing is normally sorted during wash and dry cycles, and may not return in the same laundry bag as provided during pickup on larger orders. We specially fold clothing and return it to you for quick-and-easy unpacking.

Please email additional questions to: info@h1ls.com