TERMS & CONDITIONS
1. This is an agreement between Harlem #1 Laundry Service LLC [also referred to as H1LS], located at P.O. Box 574, and _________________ [also referred to as “you” or “Customer”] whose contact information is [email, cell and business phone where available].
2. This agreement is effective the date H1LS email or text confirmation to the Customer regarding receipt of this agreement.
3. Work, or the provision of H1LS’ laundry service, starts from the time an order is placed, and completed upon delivery of the goods to customer at the mutually agreed upon time and/or place.
4. The term of this agreement is twelve (12) months for enrolled members and on a per order basis for non-members. Customers must carefully read through this contract to understand clauses that affect membership and service terms.
5. How H1LS works together with you:
a. Customers can place orders online (unless other means are made available by H1LS to address special needs/circumstances/events). In order to facilitate the best possible service, H1LS requires that customers do the following:
i. Make sure the most up-to-date contact information (name, address, apartment #, email, cellular, etc.) is reflected on the order/membership form and other H1LS records; contact H1LS immediately regarding any relevant changes in contact information.
ii. Bag clothing prior to the order pickup; delicate and other special wash items should be separated – to avoid confusion – and instructions clearly checked or noted on the order form.
iii. Make sure all washable goods are ready for prompt pick-up when H1LS delivery staff arrives to avoid “Wait On You Fee.”
iv. Upon completion of the job, customers must confirm that someone will be present at delivery location.
v. Make every effort to maintain contact and provide sufficient advance notice to H1LS staff in the event Customer is not at the drop-off point. Failure to do so can cause service delays to other customers and H1LS staff.
b. H1LS will do the following:
i. Collect and review order forms; confirm pick-up details.
ii. Pick up clothing at the designated time and place for transport.
iii. Provide basic and custom laundry services and choice of detergent/fabric softener and bleach as indicated on the online customer order form. Detergent/fabric softener substitutions vary depending on availability and accessibility.
iv. Determine whether to proceed or delay service if order form information is missing, unclear and/or the customer is unavailable to resolve the issue(s).
v. Contact customer to schedule/confirm drop-off time. Primary contact will be through text message; in some cases, customers may be contacted via email or phone call if/when necessary.
vi. Drop off clothing at the mutually agreed upon time, unless two (2) hours advance notice is provided by the client or H1LS. If H1LS is not able to postpone delivery for a later time that day, H1LS reserves the right to delay delivery based on driver availability and if it can be scheduled without causing delays in service to other customers. In cases of inclement weather, natural disaster, or vehicle/equipment/machinery failure, H1LS may opt to postpone or cancel pickup or delivery. H1LS will notify customers when such problems arise in case alternate arrangements can be made to complete delivery.
vii. H1LS will make every attempt to document and inform customers of missing (i.e. – one of two socks), torn or otherwise damaged items. H1LS staff is trained to assist in loss prevention in the event that such items may not have been bagged before pickup, or lost/damaged during the laundry process, or of circumstances that may prevent timely service and drop-off.
6. Labor/materials provided by H1LS
a. Detergent, fabric softener, bleach; washing, drying, folding, sorting. H1LS may also provide optional customer services as specified by the customer during the order process.
7. Payment terms
a. Customers will be able to pay online via PayPal at the time the order is placed or have the choice to pay at the door with the delivery driver free of charge.
b. Payment will be made during the order process.
c. If payment cannot be collected due to insufficient funds or other issues, H1LS may charge applicable fees or withhold customer clothing that may be in its possession until the debt is satisfied.
8. Late/penalty fees
a. Customers will be charged fees for:
- i. No-shows or delaying transport staff from providing timely service to other H1LS customers.
- ii. Unclaimed clothing in H1LS’ possession that may have to be housed in storage facilities.
b. Late fee applies to members who have received their laundry but have not completed their full payment. Late fee is based upon package plan selected. If delivery driver has to pick up late payment, there will be an additional $4.99 charge. If member incurs more than (3) late fees, H1LS has the right to revoke membership or refuse to make deliveries to members until all payments are up to date.
c. Storage fee applies to members who have their laundry held by us (6) days after initial pickup. Storage fee is based upon package plan selected and is charged on a per day basis. Storage fees do not apply to members who have purchased Bed Bug Treatment, but cannot exceed more than (14) days after initial pickup. Customers lose rights to unclaimed property in storage after (30) days due to Customer neglect or non-payment for services rendered by H1LS. Laundry that exceeds (30) days of storage will be donated or thrown out. H1LS will do a courtesy text or call before donating.
9. Repair or remedy agreement
a. In the event that there are any issues that result in delays or other concerns that affect service, H1LS will make every reasonable effort to accommodate customers who have been unfairly inconvenienced.
10. Confidential information
a. H1LS safeguards its Customers’ personal information. Debit/credit card information is securely entered via secured PayPal accounts that severely limits the amount of financial and personal information that can be gathered while processing payment
b. Acceptable uses of confidential information
i. Referral to collection agency regarding storage, late or other fees.
ii. Legal proceedings involving Customer use of illegal payment methods.
11. Intellectual property
i. Customers will not use H1LS’ trade mark, service mark, trade name, logo, ideas, folding concepts and media in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos unless expressly authorized in writing by H1LS executive management.
a. H1LS will not be held liable for delays in service due to the following:
i. Machinery or equipment failure
ii. Inclement weather (rain, snow, sleet) or natural disaster
iii. Traffic delays or congestion
iv. Failure of customer to follow up with H1LS staff in a timely manner regarding important information relevant to providing and completing timely service.
b. H1LS will not be held responsible for clothing that is left in its possession for more than one week.
i. H1LS may be forced, in some cases, to place clothing in storage that the customer will be responsible to pay for retrieval from.
c. H1LS will not be held responsible for customer errors on the order form that conflict with manufacturer’s care instructions on clothing labels; or for damage that might occur from clothing that is improperly labeled or missing care labels.
d. H1LS will not be liable for the unauthorized use of other people’s credit/debit and other accounts to pay for clients’ services.
e. H1LS will not be held responsible for any failure by the Customer to secure personal information that may result in identity theft and/or fraudulent claims.
a. All notices and policy changes shall be posted on the H1LS website. Any and all policy changes will be updated on the Company website and viewing of modifications is left to the discretion of the Customer.
a. If any provision of this agreement shall be declared by any court of competent jurisdiction to be illegal, void, or unenforceable, the other provisions shall not be affected but shall remain in full force and effect. If the non-solicitation or non-competition provisions are found to be unreasonable or invalid, these restrictions shall be enforced to the maximum extent valid and enforceable.
15. Successors and Assigns
a. This agreement shall be binding and enforceable to the benefit of the parties hereto and their respective heirs, legal or personal representatives, successors, and assigns.
a. All provisions that logically ought to survive termination of this agreement shall survive.
17. Termination provision
a. If either party breaches any provision of this agreement and if such breach is not cured within thirty (30) days after receiving notice from the other party specifying such breach in reasonable detail, the non-breaching party shall have the right to terminate this agreement by giving written notice thereof to the party in breach, which termination shall go into effect immediately on receipt. Customers may opt to cancel their contract at any-time. Customers may reinstate their membership without a reactivation or new membership fee within thirty (30) days of the cancel request date. A new member fee will be required for enrollment after the membership has been expired for more than 30 days.
a. Waiver of penalties and fees are determine on a case-by-case basis and are solely at the discretion of H1LS senior executive staff. Customers must provide details and may be asked to furnish proof to substantiate their claims.
a. Except as expressly stated in this agreement, H1LS expressly disclaims and negates any implied or express warranty of merchantability, any implied or express warranty of fitness for a particular purpose, and any implied or express warranty of conformity to models or samples of materials.
b. No advice or information, whether oral or written, obtained by Customers from H1LS through or from the services shall create any warranty not expressly stated in the terms.
20. Modification of Contract
a. This agreement may be amended or modified in writing to be posted to the H1LS website. Any and all policy changes will be updated on the Company website and viewing of modifications is left under the discretion of the Customer.
Customers can contact H1LS directly at (347) 781- H1LS (4157) regarding questions and concerns.